Privacy Policy

1. Who we are

Keldon Stays ("we", "us", "our") provides property management and serviced accommodation services across the United Kingdom. We are the data controller responsible for the personal information processed through this website and our services. You can reach us at philip.kind@keldonstays.com.

2. Information we collect

• Contact details you provide via our enquiry forms (name, email, phone).
• Booking and stay details where you reserve accommodation with us.
• Property information shared by landlords and partners.
• Technical data such as IP address, browser type and pages visited.

3. How we use your information

We use your data to respond to enquiries, manage bookings and partnerships, improve our services, comply with legal obligations and — where you have opted in — send you relevant updates about Keldon Stays.

4. Legal bases

We rely on consent, contract performance, legal obligation and legitimate interests as defined under the UK GDPR and the Data Protection Act 2018.

5. Sharing your data

We share information only with trusted service providers (e.g. booking platforms, payment processors, cleaning and maintenance partners) and where required by law. We never sell your personal data.

6. Retention

We retain personal data only as long as necessary for the purposes set out above and to meet our legal and accounting obligations.

7. Your rights

You have the right to access, correct, delete or restrict the processing of your personal data, and to lodge a complaint with the Information Commissioner's Office (ICO). To exercise these rights, contact philip.kind@keldonstays.com.

8. Contact

Questions about this policy? Email us at philip.kind@keldonstays.com.